This is your way into your personal 5finders area. Later on, your reports and requests will live here. There are no invoices or payments yet, because we’re not selling anything right now. Everything neatly in one place, available any time, without having to call or email anyone.
The customer area is still being built. If the login isn’t reachable yet, drop us a line and we’ll activate you.
What you’ll find there
- Invoices: only once we launch. There are none right now, because we’re not selling anything yet.
- Payments: only after launch. Until then there are no costs.
- Requests & tickets: open a case, ask follow up questions, read the full history.
- Knowledge: guides and answers about 5finders tags, stickers and reports.
How to get access
You can’t register yourself. That’s on purpose. We create accounts by hand so nobody gets to see other people’s data. As soon as you’re set up as a customer, you’ll get an email with your username and a link to set your own password. We don’t know that password and can’t see it.
Need access or forgot your password? Write to support@5finders.com or use our contact page. Your email automatically becomes a ticket with its own case number. You get an instant confirmation and can also see the case in the customer area later.
Frequently asked questions
Will I only see my own data?
Yes. Your account is tied to your contact and only shows cases that belong to you. You won’t see other customers, internal notes or the admin area.
Where is my data stored?
On a server in Germany that we run ourselves. Not with an ad giant. The connection is encrypted all the way. Details are in the privacy policy.
Does the customer area cost anything?
No. Access is free.
Does it work on my phone?
Yes, the area adapts to your screen. You can add it to your home screen and it feels like an app.
How do I reach support?
Fastest by email to support@5finders.com. Every message automatically becomes a ticket with a case number, you get a confirmation and can simply reply to the email. Everything stays in the same case. We usually reply within one working day. For general questions, press or partnerships, use info@5finders.com.
Can I have my account deleted?
Any time. A short email is enough and the account will be deactivated. For tax reasons we still have to keep invoices for a while. That’s not up to us.
Security notice
We will never ask for your password by email, phone or chat. If someone asks you for it, it’s not 5finders. Always open the customer area via the button on this page. Never via links in unknown emails.